How can we help you?

Online threats like hacks, scams, and cyber-crime are common in today’s digital world, but taking a few simple precautions can significantly reduce your risk. Follow these practical tips to protect yourself and enhance your online shopping experience:

• Caution with links: Be cautious when clicking on links sent via email, text or on social media. If you’re unsure, visit their official app or by searching for their website through a trusted search engine.
• Social media: Before clicking, check if the page is verified by looking for the blue tick. Scammers often mimic official accounts, including logos and branding. 
• Check URLs carefully: When making a payment or purchase, ensure the address bar shows a secure connection with a padlock symbol. This indicates the site uses encryption.
• Keep devices and apps updated: Regular updates fix security vulnerabilities and help protect your personal information.
• Enable two-factor authentication: Secure your accounts—especially email—by enabling two factor authentication. This adds an extra layer of security.
• Monitor account safety: Use services like Have I Been Pwned ( https://haveibeenpwned.com/ ) to check if your online accounts have been compromised, and take prompt action if needed.

If you suspect you’ve been targeted by an online scam, report it immediately to Action Fraud ( https://www.actionfraud.police.uk/ ) and inform your bank, particularly if payment details are involved.

Creating a strong password: 

A strong password is essential to keeping your accounts secure. Use these tips to create one that’s hard to crack:

• Avoid common choices: Don’t use “password,” “123456,” or similar easy-to-guess options.
• Avoid personal details: Avoid using information like pet names, family names, or birthdays that might be discoverable online.
• Consider a password manager: These tools securely store and manage your passwords, helping you use unique ones for every account.

For more detailed information on keeping your online activity secure, explore resources from the National Cyber Security Centre (NCSC) ( https://www.ncsc.gov.uk/section/information-for/individuals-families ).